SLA April 3 Twitter Chat on Proving the Value of Information Services

The SLA (which I still like to call Special Libraries Association) is hosting a live Twitter chat on April 3rd at 3PM Eastern on the topic of Proving the Value of Information Services:

"In 2013, SLA worked with Financial Times to publish The Evolving Value of Information Management – and the five essential attributes of the modern information professional. The report focuses on how information services are perceived by executives, and finds common trends on how to ensure these services are being utilized to the fullest. These trends are boiled down into 5 essential attributes that, when exhibited, lead to an effective, lasting relationship between the information provider and the user(s). For this Twitter chat, we’ll focus on 4 of these attributes, and ask participants to share how they exemplify these attributes as information providers."

The topics are:

• Communicating Your Value – how do you overcome the difficulty in demonstrating the value of your information services to the business? How do you constantly “get closer to the action”?
• Understanding the Drivers – This can easily read “Understanding the strategy,” or “Understanding the preferences.” How do you gain an understanding of the overall strategy of your organization, and use that understanding to proactively contribute? How do you capture user preferences on an ongoing basis, and cater your services to those preferences? 
• Managing the Process – How do you develop a project management approach to delivering your services and projects? How do you manage the complexity of data at your disposal, along with the internal and external resources? How do you encourage self-service and establish multiple access points to your services? 
• Providing Decision-Ready Information – How do you ensure the utmost relevancy of your information? How do you not only provide the information needed, but seek opportunities to influence the decision yourself? What tools do you use to provide bite-size, easy-to-digest chunks and visuals?