Report on Higher Education Inter-Library Loan Management Benchmarks

New York-based Primary Research Group has released a report entitled Higher Education Inter-Library Loan Management Benchmarks, 2018:

"The study presents data from 39 colleges and universities predominantly from the USA but also from the UK, France, Spain, Denmark, Israel and New Zealand, among other countries.  The 160+ page comprehensive study presents detailed data on budgets, staffing, borrowing and lending, turnaround time, technology use, consortia and partnerships, revenues and costs, eBook lending, special collections lending, audio-visual materials lending and much else ..."

"Just a few of the report’s many findings are that:

• The vast majority of respondents reported that ILL staffing has stayed the same over the last three years.
• Only 10% participated in international agreements or consortia.
• For borrowing requests fulfilled through transfer of paper resources by post or courier, the average turnaround time for articles is between 6 and 7 days and for books is between 7 and 8 days."

Print and PDF versions are available for $112.00 (US). Site licenses are also available.