Thursday, April 07, 2005

Canada Keeps Top Spot in E-Government Survey

For the 5th year in a row, Canada has earned the top international spot in consulting firm Accenture's annual survey of government initiatives in electronic service delivery.

According to the article in the Globe and Mail, "(T)he overall average customer service maturity score — which measures four aspects of service delivery, including how well governments are delivering service across multiple channels — was just 39 per cent. Only Canada has an overall customer service maturity score of more than 50 per cent".

The study is based on the results of a survey of 5,000 regular Internet
users in 12 countries in North America, Europe and Asia, as well as a quantitative assessment of the maturity of e-government services in 22 countries.

The complete study can be downloaded from the Accenture website.

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posted by Michel-Adrien at 5:19 pm


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