Wednesday, February 15, 2006

Avoiding E-Mail Headaches

Earlier this week, Wired News printed an article on The Secret Cause of Flame Wars, those misunderstandings of tone in e-mail messages that can so easily escalate into nastier conflicts.

A study at the University of Chicago showed the "difficulty some people have detaching themselves from their own perspective... people aren't that good at imagining how a message might be understood from another person's perspective". And, unfortunately (or fortunately for lawyers, judges, and law librarians), employees frequently write some incredibly damaging things in company e-mails, which leads to lawsuits.

In a related article from journalism's Poynter Institute, author Jill Geisler tackles a number of questions related to avoiding E-Mail Misunderstandings.
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posted by Michel-Adrien at 7:07 pm


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