Sunday, December 16, 2007

Presentations of October 2007 LibQUAL+ Conference on Service Quality Evaluation

Back on July 6, 2007, I had mentioned the October 2007 LibQUAL+ Conference on Performance Measurements in Libraries.

The Supreme Court of Canada library has started using LibQual+, an electronic suite of data evaluation tools that libraries can use to track users' opinions of service quality.

A few of my colleagues attended the conference that took place here in Ottawa, Ontario on October 24-25 , 2007.

I had forgotten to come back to the topic and to mention that the conference presentations are available online.

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posted by Michel-Adrien at 5:48 pm


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