Primary Research Group Report on Inter-Library Loan Services for Research University Faculty

New York-based Primary Research Group has just published a report called International Survey of Research University Faculty: Use of Inter-library Loan Services:

"The study presents data from a survey of more than 500 international research university faculty from 50+ universities in the USA, Canada, Australia, New Zealand, the UK and Ireland about their use of their academic library interlibrary loan service.  The study imparts data on incidence of use, extent of use, payments of fees, and satisfaction with a range of factors including speed of delivery, breadth of services, costs, and inter-library loan staff knowledge of a scholar’s field, among other factors.  Survey participants also volunteered what they like most and least about their library’s inter-library loan services.  In addition, the study looks at how faculty feel about article 'rental services' and how they compare to traditional inter-library loan."

Print and PDF versions are available for $109(US). Site licenses are also available.