User Survey Results for PACER's Electronic Court Records Service in the US

The Judicial Conference of the United States has released the findings of a year-long survey of the users of PACER (Public Access to Court Electronic Records). PACER allows users to access docket and case information from federal appellate, district, and bankruptcy courts in the United States.

My library is a subscriber to the electronic service.

80% of users surveyed indicating they are "satisfied" or "very satisfied" with the service.

Over 95% of respondents who contacted the help desk during the study period indicated they are "satisfied" or "very satisfied" overall.

Earlier Library Boy posts about PACER include:

• Where to Find U.S. Court Documents (September 25, 2009): "The WisBlawg (University of Wisconsin Law Library) has put together a list of services and databases to find that kind of material. It includes the big names such as Westlaw and Lexis as well as specialized services like PACER, FreeCourtDockets, RECAP and Justia Federal District Court Filings and Dockets."
• PACER Database for US Court Documents Gets a Remake (May 18, 2010): "The PACER website (Public Access to Court Electronic Records) has a new look (...) Resourceshelf describes the changes."