Saturday, December 04, 2010

Five (5) Tips for Dealing with Difficult Patrons on the Web

Webjunction, a website run by the international library organization OCLC, has posted a video entitled 5 Tips for Dealing with Difficult Patrons on the Web.

It features David Lee King, Digital Branch & Services manager at Topeka & Shawnee County Public Library in the United States.

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posted by Michel-Adrien at 12:57 pm

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