Electronic Resources & Libraries Conference - How To Tell a Story About ROI
Essentially, she explained that libraries need to find ways to use the quantitative and qualitative data about the value of their e-resources that tell a story that is understandable and interesting to their various audiences.
Data is useless unless it can build a narrative about what the library brings that does not come across as boring, irrelevant, etc.
Examples of stories:
- costs avoided
- research time saved
- increased grants obtained by professors thanks to university databases used
- furthering the institution's mission
- the alternative: how much users would have had to spend of their own money if the library did not exist
- Cornell University Library Research and Assessment Unit
- Lib-Value which includes an ROI and Value Bibliography
- ACRL Value of Academic Libraries also includes a bibliography