Measuring the Performance of Law Firm Libraries
The article argues that traditional quantitative library metrics provide little insight. Rather, qualitative factors paint a much better and convincing picture of what the law library contributes.
The article comes with a short bibliography which I like very much (because it mentions me!):
- Stephen Abram, “Upping Our Game: Unlocking Real Value in Libraries” Computers in Libraries, June 2013 (http://www.infotoday.com/cilmag/jun13/Abram–Upping-Our-Game–Unlocking-Real-Value-in-Libraries.shtml)
- Constance Ard, “Beyond Metrics: The Value of the Information Center?” Information Outlook, 16(5): 16-18 (2012).
- Mary Ellen Bates, 2008. “Library Metrics” Librarian of Fortune, January 5. (http://www.librarianoffortune.com/librarian_of_fortune/2008/01/library-metrics.html)
- Deborah Copeman and Michel-Adrien Sheppard. “Best practices for demonstrating the value of your library services” (2010).
- Martha Haswell, “Benchmarking: A Powerful Management Tool?” Information Outlook, 16(5): (2012).
- Steve Hillier, “What Are We Measuring, and Does It Matter?” Information Outlook, 16(5): 10-12 (2012).
- Moe Hosseini-Ara and Rebecca Jones, “Overcoming Our Habits and Learning to Measure Impact” Computers in Libraries, June 2013 (http://www.infotoday.com/cilmag/jun13/Hosseini-Ara_Jones–Overcoming-Our-Habits-and-Learning-to-Measure-Impact.shtml)
- Douglas W. Hubbard, How to Measure Anything: Finding the Value of Intangibles in Business, Second Edition. John Wiley & Sons, 2010.
- Debbie Schachter, “Metrics and Value” Information Outlook, 16(5): 42-43 (2012).