Measuring the Performance of Law Firm Libraries

Susannah Tredwell has written an article on Slaw.ca on Measuring the Performance of Law Firm Libraries.
 
The article argues that traditional quantitative library metrics provide little insight. Rather, qualitative factors paint a much better and convincing picture of what the law library contributes.

The article comes with a short bibliography which I like very much (because it mentions me!):

• Stephen Abram, “Upping Our Game: Unlocking Real Value in Libraries” Computers in Libraries, June 2013 (http://www.infotoday.com/cilmag/jun13/Abram–Upping-Our-Game–Unlocking-Real-Value-in-Libraries.shtml)
• Constance Ard, “Beyond Metrics: The Value of the Information Center?” Information Outlook, 16(5): 16-18 (2012).
• Mary Ellen Bates, 2008. “Library Metrics” Librarian of Fortune, January 5. (http://www.librarianoffortune.com/librarian_of_fortune/2008/01/library-metrics.html)
• Deborah Copeman and Michel-Adrien Sheppard. “Best practices for demonstrating the value of your library services” (2010).
• Martha Haswell, “Benchmarking: A Powerful Management Tool?” Information Outlook, 16(5): (2012).
• Steve Hillier, “What Are We Measuring, and Does It Matter?” Information Outlook, 16(5): 10-12 (2012).
• Moe Hosseini-Ara and Rebecca Jones, “Overcoming Our Habits and Learning to Measure Impact” Computers in Libraries, June 2013 (http://www.infotoday.com/cilmag/jun13/Hosseini-Ara_Jones–Overcoming-Our-Habits-and-Learning-to-Measure-Impact.shtml)
• Douglas W. Hubbard, How to Measure Anything: Finding the Value of Intangibles in Business, Second Edition. John Wiley & Sons, 2010.
• Debbie Schachter, “Metrics and Value” Information Outlook, 16(5): 42-43 (2012).