The Canadian Library Association (CLA) is organizing two professional development webinars
in the near future that are related to service evaluation:
- Meaningful Measures: Why Size Doesn't Matter, November 12, 2013 at 2PM Eastern: "Libraries and other information-intensive organizations must identify, manage and communicate measures that matter to their stakeholders, and that demonstrate that the information services are making a difference - the 'right' difference."
- Service Lifecycle Management:Pruning Gives Other Services Room to Grow, January 21, 2014 at 2PM Eastern: "To keep a healthy portfolio of services and programs all organizations, including information management functions and libraries, need to 'prune' or divest those offerings no longer producing the desired results to make room for new programs & services.
Information intensive organizations, from records management to knowledge management functions, have a long history of adding without deleting new services, resulting in too many offerings, too much staff stress and too little focus on what's really important for clients."
For both events, the presenter is Rebecca Jones. Jones is a principal with Dysart & Jones, where she focuses on facilitating clients’ planning processes, problem-solving, and project management. Rebecca is known for having long advocated the application of business savvy to information services and knowledge management. She teaches continuing education and professional development courses with the University of Toronto’s Faculty of Information.
Labels: continuing education, library evaluation, library management