Thursday, October 02, 2014

Survey on Disruptive Behaviour in the Law Library

The Research Instruction and Patron Services division of the American Association of Law Libraries is writing a white paper about successfully handling difficult patron behaviour.

To gather information, it has developed a survey on the topic:
"We are specifically interested in gathering information about the disruptive behavior of all types of patrons (attorneys, judges, students, stakeholders, members of the public, legislators, elected officials, etc.) Our subcommittee created this survey to find out more information about the experiences library staff at all types of law libraries encounter. In addition, we are examining the policies and procedures, both formal and informal, of law libraries with respect to handling difficult patron behavior. This short survey will assist us in collecting information on these issues."

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posted by Michel-Adrien at 10:20 am


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